Senior Helpdesk Technician
York, PA|Full-Time
We are seeking an enthusiastic and experienced Sr Helpdesk Technician to lead the helpdesk team. In this role you will be responsible for providing timely advanced support to all internal and remote end-users on a variety of workstations, hardware, and software, and peripheral devices. Assist with managing infrastructure, policies/procedures, and workflows, mentoring and providing resource support to the other helpdesk positions. You will also need to exhibit strong commitment to the service needs of the internal and external customer and represent the company in a professional and courteous manner.
WHO WE ARE
Founded in 1992 and headquartered in York, Pennsylvania, S&H Express is a leader in transportation and logistics services throughout the Northeastern and mid-Atlantic United States. S&H Express, S&H Transport, Granite Transportation, Shelly Rentals, Landis Express, Landis Transportation, S&H Bulk Transport, and Shelly Truck Driving School work together to provide reliable transportation services that exceed our customers’ expectations.
WHAT YOU WILL DO
- Provide excellent support and customer service to all end users in a timely fashion.
- Monitor incoming technical support tickets and provide response in a timely fashion.
- Setup and configure new laptops and desktops for deployment.
- Installation and setup of phones for new users.
- Complete internal user moves.
- Repair of computers and laptops as needed.
- Provide remote support to end users.
- Effectively manage the resolution of support issues that are reported to us in an efficient manner.
- Act as a technical authority, providing expertise to both team members and clients.
- Ensure that we surpass our customer’s expectations.
- Document resolution to issues.
- Work in conjunction with 3rd party IT vendor relating to support issues, escalate to 3rd party when needed.
- Recommend IT purchases to the Director of IT.
- Escalate IT issues to the Director of IT.
- Other duties as defined by the Director of IT
WHAT YOU WILL NEED TO SUCCEED IN THIS POSITION
- Excellent attitude, great phone etiquette.
- Team player with the ability to motivate and educate other team members in principles of service delivery excellence.
- Ability to demonstrate clear & confident communication skills both written and verbal.
- Ability to deal with problems and technical issues in a friendly, calm, and reassuring manner.
- Excellent problem-solving ability. A proactive thinker who encompasses the “bigger picture”.
- Passion for IT and technology, and a drive to help customers take advantage of new solutions.
- An enthusiastic, thorough, and methodical approach to problem solving.
- Ability to multi-task, prioritize and escalate accordingly.
- Self-motivated.
- Ability to learn new skills quickly – for example, supporting new applications.
- Tenacity and dedication to pursue an issue from beginning to end.
- The initiative and reliability to work unsupervised on many occasions.
- Previous experience in IT support – at least 3 years in a senior IT role.
- Ability to produce clear, concise, and accurate documentation and job notes.
- Strong understanding and working knowledge of Active Directory, Office 365 administration, DNS, group policies, domain controllers.
- The ability to articulate at a technical level appropriate to the circumstances (for clients with varying levels of IT knowledge & competence).
If this opportunity seems right for you, email your resume to bmaloney@sandhexpress.com.
We are seeking an enthusiastic and experienced Sr Helpdesk Technician to lead… more
Owner Operators
Full-Time | MD, Midwest, Northeast
Home daily or weekly – Generous compensation
Locations include:
S&H Bulk Transport/Manchester, MD
Landis Express/into the Midwest
S&H Express/into the Northeast
For details on all of our owner operator options, please call recruiting at 833-672-1654 or Davy Paullin at 717-817-8640.
Home daily or weekly – Generous compensation
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York, PA | Full-Time
The Shelly Truck Driving School is expanding in its York location and we are looking to hire a full-time driving instructor. The ideal candidate will have a CDL Class A license and three (3) years of verifiable experience driving a tractor trailer. A very good driving record, High School diploma or GED, and ability to pass a DOT physical and drug tests are imperatives. No teaching experience is needed. We will train you to become a trainer! Industry Competitive Wages! After a 90-day probationary period, we offer 401 (k), Medical, Dental and Vision Benefits, optional life insurance, and paid time off.
Please email resume with salary requirements to dgrossi@sandhexpress.com.
The Shelly Truck Driving School is expanding in its York location and we are … more
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Full-Time
We are currently seeking an experienced professional to identify, develop, and manage a customer base that has or can provide freight opportunities. As appropriate, this position will – cross-sell freight opportunities that fit our other divisions; use market data to provide competitive quotes; schedule appointments at shippers/receivers; coordinate and develop outside carrier partners to pick up and deliver freight on time; communicate changes to customers and carrier partners; assist with receivables and payables for all managed freight; and assist in any administrative needs. The ideal candidate will be proficient in Microsoft Office products; be willing to learn and adapt to ever-changing transportation software; possess strong sales and oral and written communication skills; be able to work in a high-paced team environment; and be motivated to achieve sales targets. This position reports to the Director of Brokerage. Industry Competitive Wages! Medical, Dental and Vision Benefits, including 401K available after 90 Days.
Please email resume with salary requirements to dcollins@sandhexpress.com.
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Please email resume with salary requirements to eevans@sandhexpress.com.
Questions, please call our VP Maintenance directly at 717-848-5015 ext 2135.
We are currently seeking Experienced Heavy Duty Truck Mechanics at our York L… more
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York, PA | Full-Time
We are currently seeking experienced Trailer Mechanics at our York Location, 400 Mulberry Street, York PA. Applicant should have at least two years of experience working with trailers. Applicant must have own tools and valid driver’s license. Class A CDL and Inspection License is preferred but not necessary. Industry Competitive Wages! Medical, Dental and Vision Benefits, including 401K available after 90 Days.
Please email resume with salary requirements to eevans@sandhexpress.com.
Questions, please call our VP Maintenance directly at 717-848-5015 ext 2135.
We are currently seeking experienced Trailer Mechanics at our York Location, … more
Service Truck Mechanic
York, PA | Full-Time
Servicing York, Hanover, Carlisle, Lancaster, and Mechanicsburg.
Jockey truck repair and trailer repair experience preferred.
No roadside service.
Up to $32/hour
Please email resume with salary requirements to eevans@sandhexpress.com.
Questions, please call our VP Maintenance directly at 717-848-5015 ext 2135.
Servicing York, Hanover, Carlisle, Lancaster, and Mechanicsburg.
Jockey… more
S&H Northeast Regional Driver
York & Central, PA to York and Central, PA area to the New England area; CT, MA, NY (no NYC), ME | Full-Time
Home weekly, occasionally home during the week.
Pay: $0.62/mile for first 1,800 miles; $0.83/mile for miles over 1,800.
Guaranteed pay $1,600 – $1,800/week based on experience.
Home weekly, occasionally home during the week.
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Home Weekly
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Stop off Pay – $50; Detention Pay – $24/hour
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Home Daily
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8 and 12 hour shifts
Hourly Pay: $22 – $25/hour
8 and 12 hour shifts
Hourly Pay: $22 – $25/hour
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12 Hour Shift – two positions available (Evening)
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12 Hour Shift – two positions available (Evening)
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